Baguio Palace Hotel

where do i begin? the parking lot was okay, the check-in process was quick. but when we got to the room, the smell was musty. the bathroom ceiling had molds. the way the water came out of the shower head felt like it can bore through my head. it was also very noisy, we could hear people shouting at each other on the street below. we asked to change our room and they gave us another which was only a floor above. same problems. the next day, they gave us another room, quieter and more spacious. i do thank the staff for being accommodating, understanding and helpful. i hope the rooms get renovated.

Not recommended for almost any kind of stay at this hotel. Dirty filthy rooms There is no exhaust facility in the wash room and the worst is your washroom ventilation is combined to your next door guest. Where you can hear each other and smell and if the ventilation mesh is cleaned then you probably see each other as well. Room along the road side is the worst possible option to stay. I bet that you can’t sleep until 12 midnight due to heavy traffic and loud cars engines and specially motor cycles with loud silencer. There are bed bugs everywhere Full of stains carpet and bedding’s.

Come back here if the hotel has been completely renovated but for now stay away from it, our standard room didn't come with a drinking bottled water, basic toiletries, fan is broken, terrace door is broken, no AC, tv is a freakin CRT monitor, shower heater is so hard to use bathroom tiles are loose. The place is so gloomy. For its 2k price per night it's not worth it.

I am writing to express my extreme disappointment and frustration regarding a recent incident that occurred at this hotel. Unfortunately, the level of service I experienced has compelled me to provide this negative review. On November 16, my Japanese husband found himself in need of assistance and since he is Japanese and I am Filipino, I choose to handle the situatation. I politely requested access to review the CCTV footage due to a concerning situation. To my dismay, the response I received from the hotel owner herself was nothing short of appalling. The receptionist who answered my call transferred my call to the person she introduced as Geraldine Ku and was introduced to me as the owner of the hotel, was not only unhelpful but also shockingly rude. Instead of addressing my request with professionalism and courtesy, Geraldine Ku began screaming and displayed a level of hostility that is entirely unacceptable in a hospitality setting. Not only did she refuse to assist me with accessing the CCTV footage, but the manner in which she handled the situation was disrespectful and unprofessional. Such behavior is entirely inexcusable in the hospitality industry. I understand that situations can be challenging, and guests may request assistance for various reasons. However, the lack of empathy and rude response by yelling from the top of her lungs are serious concerns that need immediate attention. As a guest who has experienced this level of rudeness and unprofessionalism, I feel compelled to share my experience with others to ensure they are aware of the potential treatment they may encounter at Baguio Palace Hotel.